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Banking and Payments Vary by Generation

December 15, 2025

A study of financial capability found interesting differences across generations in banking and electronic payment practices. It’s probably not surprising that younger people are less trusting of banks and more likely to use mobile banking and payment apps. But older people are also adopting various forms of electronic banking and payment.

“Trust banks to treat me fairly”

Age 18 to 34: 59%

Age 35 to 54: 58%

Age 55 and older: 68%

Use online banking (computer)

Age 18 to 34: 75%

Age 35 to 54: 80%

Age 55 and older: 80%

Use mobile banking (mobile phone)

Age 18 to 34: 94%

Age 35 to 54: 89%

Age 55 and older: 65%

Use mobile device to pay at point of sale

Age 18 to 34: 74%

Age 35 to 54: 58%

Age 55 and older: 33%

Use mobile device to transfer money to another person

Age 18 to 34: 85%

Age 35 to 54: 76%

Age 55 and older: 41%

Source: FINRA Investor Education Foundation, July 2025

 

Disclaimers:

Prepared by Broadridge Advisor Solutions. © 2025 Broadridge Financial Services, Inc

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